Pet Sitting & Dog Walking FAQ — Hershey, PA

Everything begins with a free Meet & Greet. We come to your home, meet you and your pets, walk through their routine, and answer any questions you have. It’s also our chance to see how your pets respond to us — no pressure, no obligation.

Once you’re comfortable, we set up your account and get your dates on the calendar. You can start the process anytime at our client portal.

Three core services: daily dog walking, in-home pet sitting (drop-in visits), and pet transportation to vet appointments, the groomer, or daycare. Every service is customized to your pet’s routine rather than a one-size-fits-all package.

All of our pricing, including additional service fees, is listed openly on the Services page of our website. We believe in being transparent up front — no surprises on the invoice.

We serve Hershey, Hummelstown, Palmyra, Annville, Cleona, Campbelltown and the surrounding Central Pennsylvania communities. If you’re just outside that ring, call us at 717-473-0667 — we may still be able to help.

The sooner the better, especially for holidays, summer travel, and school breaks — those fill up first. For routine daily dog walking, a week’s notice is usually plenty.

That said, we know life happens, so reach out even if it’s short notice and we’ll do our best to fit you in.

Our standard pet sitting package includes up to 20 minutes of attention. Our Plus Package adds a leisurely walk of up to 20 minutes, plus 10 minutes for feeding, fresh water, and harnessing. Our top package is 45 minutes and is designed for homes with multiple pets or pets that need more time.

For any other request, contact us today and together we can build a custom schedule.

We greet your pet first and let them settle, then handle food and fresh water, a potty break or litter box, any medications, and playtime or a walk depending on your package. Waste is always cleaned up and disposed of properly. Every visit ends with a text update including photos or video.

Yes — bringing in mail and packages, taking trash to the curb, watering plants, and rotating lights are all things we can do while we’re there. Just let us know at the Meet & Greet and we’ll add it to your care plan.

Absolutely. We care for caged small animals like guinea pigs, hamsters, and rabbits, indoor fish and koi ponds, chickens, pigeons, sheep, horses, and more. If you have an animal you’re unsure about, just ask. See our multiple pet care page for more.

Pets are far less stressed in their own environment: familiar smells, their own bed, their normal feeding schedule, no exposure to other animals’ illnesses, and no car ride at either end. For seniors, anxious pets, and cats especially, staying home is usually the kinder option.

Yes, within reason. Rain and cold are no problem, and we towel off before we leave. In severe heat, ice, or storms, we shorten the walk and prioritize a safe potty break and indoor enrichment instead. Your pet’s safety comes before sticking to the schedule.

Just call or text as soon as you know — 717-473-0667. We’ll extend your visits so your pets are never left waiting. This happens more often than you’d think, and it’s never a problem.

We take security and privacy seriously at PetPros of Hershey, LLC. At the Meet & Greet, we’ll discuss how you’d prefer to give us access to your home. Most clients give us a security code for the garage door, keypad door lock, or alarm panel. Those codes are stored securely in our Time To Pet software, which uses encryption during login and use.

For homes that use a key, we provide a keyed outdoor lock box where a copy of your key stays for the duration of our service. This keeps your key and home safe, makes a lost key far less likely, and means we always know exactly where it is.

We’re Pet First Aid and CPR certified and will stabilize your pet and get them to a veterinarian immediately. We’ll contact you right away, and if we can’t reach you, we’ll contact your emergency contact and your vet directly. We collect all of that information up front so there’s never a delay when minutes matter.

Yes. We’re experienced with oral, topical, and injectable medications, including insulin and subcutaneous fluids. Bring it up at the Meet & Greet so we can go over dosing, timing, and where everything is stored.

Yes. Because we work with 20 to 40 clients per day, keeping every pet’s vaccines and shots up to date is essential for everyone’s safety.

Dogs

• DAPP/DHPP (combination vaccine for Distemper, Adenovirus/Hepatitis, Parvovirus)
• Rabies
• Leptospirosis
• Bordetella (we transport to and from a lot of doggy daycares)
• Canine Influenza
• Lyme Disease

Cats

• FVRCP (combination vaccine for Feline Viral Rhinotracheitis/Herpesvirus, Calicivirus, Panleukopenia)
• Rabies
• FeLV

Tell us — it’s genuinely helpful, not disqualifying. We’ve worked with a wide range of temperaments and behavioral needs over the years, and the Meet & Greet exists partly so we can see how your dog responds and plan accordingly. What we can’t work around is a surprise.

More than 50 years of combined pet care experience and over 35,000 completed visits for hundreds of local families.

We founded PetPros of Hershey, LLC at the beginning of 2021, as Covid was winding down. Ready to retire from our respective fields, we decided to go full time with what we both truly love: animals.

PetPros of Hershey is a husband-and-wife team, so you’re not getting a rotating cast of strangers from an app. You’ll meet Diane, Edward, or both at the Meet & Greet.

Your visits will be handled by us or one of our 3 team members, each trained and vetted to give the same level of care, attention to detail, and love at every visit. Everyone on our team is always listed on our About the Team page.

We’re proud to be the only Certified Professional Pet Sitter (CPPS) recognized by Pet Sitters International within a 50+ mile radius of Hershey. We also hold PSI Pet First Aid and CPR certification, USDA certification for pet transportation, and FEMA certification for animal care during disasters. You can see our certificates on our Credentials page.